Privacy Policy
We believe privacy policies should be understandable by normal people, not only lawyers. So here is the plain version first:
- Our cleaner app is designed to help users review, organize, and manage photos, videos, screenshots, contacts, calendar items, and similar device content.
- Where technically possible, media analysis and cleanup logic are performed on-device.
- We do not claim ownership of your personal photos, videos, contacts, or similar user content.
- We do not sell your personal data.
- Payments and subscription billing are handled by Apple through the App Store, not by us directly.
- We may process limited technical, diagnostic, subscription, and support-related data to operate, secure, and improve the app.
1. Who We Are
This Privacy Policy describes how StudioX Nexus Ltd collects, uses, stores, and protects information in connection with our mobile application, website, customer support, and related services.
If you use our cleaner application, contact us, subscribe to premium features, or interact with our website, this Policy applies to that use.
2. What the App Does
The app is designed to help users identify and manage unwanted or unnecessary content on their device, such as duplicate or similar photos, large videos, screenshots, outdated contacts, or other storage-consuming items.
Depending on the version of the product, the app may also include features such as media compression, contact cleanup, secret storage, internet speed test, storage insights, widgets, and similar utility tools.
3. Information We May Collect
Depending on how you use the app, we may process the following categories of information:
3.1 Information you provide directly
- Name and email address, if you contact support
- The content of your message, attachment, or support request
- Any information you choose to send us for troubleshooting
3.2 App usage and technical information
- App version
- Device model
- Operating system version
- Language, region, time zone, and general device settings
- Crash data, diagnostics, performance events, and error logs
- Anonymous or pseudonymous usage events related to app functionality
3.3 Subscription and transaction information
- Subscription status
- Product identifier
- Purchase date
- Renewal status
- Trial or paid plan information
We do not receive your full bank card number or direct payment credentials. Purchases are processed by Apple through the App Store.
3.4 Device permissions and user content
To provide cleanup features, the app may request permission to access areas of your device such as:
- Photos and videos
- Contacts
- Calendar
- Notifications
Access is only used to enable the features you choose to use. You can deny or revoke permissions at any time in your device settings, although some features may stop working properly.
4. Media, Contacts, and On-Device Processing
Our goal is to minimize unnecessary handling of personal content. For core cleaner features, analysis of photos, videos, contacts, and similar user content is intended to be performed locally on your device whenever technically feasible.
We do not sell, license, or claim ownership over your photos, videos, contacts, or similar personal content.
If a particular feature requires server-side processing, cloud sync, or third-party integration, that should be disclosed in the product flow or feature-specific notice.
5. How We Use Information
We may use information for the following purposes:
- To operate the app and provide requested features
- To maintain subscription access and premium functionality
- To troubleshoot bugs, crashes, and support issues
- To improve usability, reliability, and product performance
- To prevent abuse, fraud, and unauthorized use
- To comply with legal obligations
- To respond to user requests and customer support communications
6. Legal Bases for Processing
Where applicable law requires a legal basis, we generally rely on one or more of the following:
- Performance of a contract — to provide the app and requested features
- Legitimate interests — to maintain, secure, improve, and support the service
- Consent — where permission is required, such as device access or certain analytics/marketing activities
- Compliance with legal obligations
7. Analytics, Diagnostics, and Third-Party Services
We may use third-party service providers for analytics, diagnostics, crash reporting, subscription validation, customer support, infrastructure, or similar operational purposes.
Depending on your implementation, these providers may include services such as:
- Apple App Store / Apple subscription infrastructure
- Crash reporting or diagnostics platforms
- Analytics providers
- Cloud hosting or backend infrastructure providers
- Customer support tools
If you use specific vendors, list them here by name in production. That improves transparency and trust.
8. Advertising
If the app uses advertising, attribution, or marketing measurement technologies, this should be clearly disclosed here, including whether identifiers such as IDFA are used and whether consent is obtained where required.
If the app does not use advertising identifiers, say so explicitly in the final version.
9. Data Sharing
We may share limited information only where reasonably necessary, including:
- With service providers helping us operate the app
- With Apple for subscription and billing-related operations
- With professional advisers where needed
- With authorities when required by law or to protect rights, users, or the public
- As part of a merger, acquisition, restructuring, or sale of business assets, if legally permitted
We do not sell personal data.
10. Data Retention
We retain information only for as long as reasonably necessary for the purposes described in this Policy, including operating the service, maintaining records, handling subscriptions, resolving disputes, preventing fraud, and complying with legal obligations.
Exact retention periods may depend on the type of data, the feature involved, and the legal requirements that apply.
11. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
12. International Data Transfers
If your data is processed outside your country or region, we take reasonable steps intended to ensure an appropriate level of protection consistent with applicable law.
13. Children’s Privacy
The app is not intended for children under the age of 13, or under a higher age threshold where required by local law. We do not knowingly collect personal data from children in violation of applicable law.
14. Your Rights
Depending on your location, you may have rights such as the right to access, correct, delete, restrict, object to certain processing, or request portability of your personal data.
You may also withdraw consent where processing is based on consent.
To exercise your rights, contact us at [support@email.com].
15. California, EEA, UK, and Similar Regional Rights
If you are located in California, the European Economic Area, the United Kingdom, Switzerland, or another jurisdiction with specific privacy rights, you may have additional rights under applicable law.
The production version of this page should be adjusted to reflect your actual data flows and the jurisdictions you target.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect service changes, legal requirements, or operational improvements. The updated version will be posted on this page with a revised effective date.
17. Contact Us
If you have questions about this Privacy Policy or our data practices, contact:
StudioX Nexus Ltd
Email: [support@email.com]
Address: [Insert your real registered business address here]